Frequently Asked Questions
Last Updated: January 6, 2025
MERCHANDISE SALES
What is your returns and exchanges policy for merchandise items?
Where do you ship to?
What is the delivery time for merchandise items?
What is the shipping fee for merchandise items?
What is the size guide for your apparel and watch accessories?
Will there be a restock?
When will I receive my watch strap?
MY WRISTCHECK ACCOUNT
Why should I create my Wristcheck account?
How do I reset my password?
What can I do with my Wristcheck account?
BUYING ON WRISTCHECK
Why buy from Wristcheck?
Can I view watches at your Hong Kong boutique or virtually?
Can I book an appointment to visit your boutique in Hong Kong?
Who is responsible for paying import duties?
Can I add a personalized gift message to my purchase?
How do you prevent counterfeit listings?
MAKE AN OFFER ON WRISTCHECK
What does “Negotiate” and “Make An Offer” mean?
What are the negotiation rules?
How does payment work for Make An Offer?
Can I cancel an offer?
How long do offers stay active on Wristcheck?
What happens after the Seller accepts the offer from the Buyer?
SOURCING
Can you source specific watches for me?
CONSIGNING WITH WRISTCHECK
Why consign with Wristcheck?
How can I find out how much my watch is worth and start listing at Wristcheck?
Can I directly sell my watch to Wristcheck without consigning?
Can I consign my watch for a shorter period of time?
Can I consign my watch without sending my watch to Wristcheck?
How long will it take for me to get a quotation from Wristcheck after I submit a quotation request?
Why am I charged if I take back the consigned watch within 90 calendar days of the consignment period?
How does Wristcheck verify my identify?
Do you accept consignments from sellers globally?
Who pays for shipping when I send my watch to Wristcheck?
How does Wristcheck authenticate my watch?
How long does it take for my watch to sell on the Wristcheck platform?
When and how do I receive payment for my watch?
What if my consignment request was rejected?
How can I arrange watch delivery to the boutique?
PAYMENT
FOR BUYING
FOR MAKE AN OFFER
What payment methods do you accept?
What currency options are supported for online transactions?
PRICING
What determines the listing price of your watches?
Why are some of your prices higher than MSRP (Manufacturer Suggested Retail Price)?
Are prices negotiable? Can I make an offer that is lower than the watch’s asking price?
ORDERS, SHIPPING & RETURNS
When will I receive my order for a discounted item?
How are watches shipped and are they insured while in transit?
Is in-store pickup available?
Who is responsible for paying shipping fees?
Who is responsible for paying customs charges?
How do I ship my watch to Wristcheck?
What do I do when my watch contains exotic skins?
Where do you ship to?
How do I track my order?
Where do I find my order tracking link?
What if my order tracking status has not been updated?
Why could I receive my purchase in separate packages?
What is Wristcheck’s return policy?
THE WRISTCHECK GRADE
Why should I trust Wristcheck to grade my watch?
What is your grading scale?
What does Brand New condition mean?
What does Sealed condition mean?
Are watches of all conditions considered for consignment?
How much does it cost to have my watch graded?
WATCH SERVICE & CARE
Do you provide watch servicing?
What can I expect during the personalized consultation?
Can I request servicing if I'm not based in Hong Kong?
How long would it take to service my watch?
THE WRISTCHECK WATCH INDEX
What is the Wristcheck Watch Index?
Where is the data from?
How far back does the historical data go?
How much does it cost to use The Wristcheck Watch Index?
Why are some auction house transaction prices lower than the market price?
Why are some auction house transaction prices higher than the market price?
Does the list of The Wristcheck Watch Index change?
How do you estimate the market price of a watch?
Why is the suggested market price higher than prices I find elsewhere?
How do I use the prices generated by the Wristcheck Index?
What is your Watchlist?
THE WRISTCHECK APP
Where can I download the app?
Our app is available for download in the following countries and regions on both iOS and Android:
- Australia
- Brazil
- Canada
- Hong Kong SAR
- India
- Indonesia
- Malaysia
- Mexico
- Saudi Arabia
- Singapore
- Spain
- Switzerland
- Thailand
- United Arab Emirates
- United States of America
We’re working on expanding to other regions soon, but in the meantime, you can still access all things Wristcheck on our website and social media. If you have any questions, don’t hesitate to reach out to us at concierge@wristcheck.com!
Why is the Wristcheck App not available in my country?
We’re working hard to bring our app to more regions, including the EU! We’ll be sure to let you know as soon as it’s ready to download in your area. Thanks for your patience and support!
WATCH COLLECTION
Why should I add a watch to my Collection?
How many watches can I add to my Collection?
Why is there a watch in my collection that I didn’t add?
Which estimated values can be found in my collection?
What is the difference between estimated market value vs current market value?
How is the gain and loss of my watch calculated?
How often is the estimated value of my collection updated?
Can I save personal information in the Watch Collection?
Can I add rare timepieces to the Watch Collection?
Why do I need to verify my watch?
Don’t miss out on the latest.
Sign up to get first access to our sales, new arrivals, exclusive events, industry news – and so much more.