Shipping & Returns

Buyer Terms and Conditions

Last Updated: May 6th, 2024

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Buyer Terms and Conditions

Please read below for Wristcheck’s Shipping, Pickup and Return Policy applicable to Buyer Users. Please refer to the Terms and Conditions for further details and defined terms. If any dispute arises about the interpretation of this policy, Wristcheck’s decisions and interpretations will be final. Should Buyer Users have any questions relating to this policy, please contact the Wristcheck Customer Care team at concierge@wristcheck.com.

1. Purchasing Products

By purchasing any of our Products, Buyer Users agree to be bound by these Terms.
All Products shown on Platform are subject to availability. Buyer Users will be notified if the Products are unavailable. Some Products may not be available for dispatch until work (including but not limited to watch authentication) has been completed. Wristcheck will let Buyer Users know within 3 working days of purchase if this applies to the order. Wristcheck will endeavour to complete work quickly and let Buyer Users know the latest timelines.

2. Shipping

2.1 Shipping Charges

  1. All prices displayed on the Platform for the Products are exclusive of Taxes and shipping charges (unless otherwise specified). Upon checkout, Buyer Users will see the applicable shipping charges (unless otherwise waived by Wristcheck to purchase the Products and/or to make an Offer (as applicable). When in doubt, Buyer Users can contact the Customer Care team of Wristcheck. 
  2. Taxes and duties are applicable to the order of Buyer Users depending on the shipping country of the order. Buyer Users will be solely responsible for the payment of import tax and duties (if any) levied by the country to which the Products are shipped and payment of such import tax and duties is a prerequisite for the release of the Products ordered from the Customs on arrival to the relevant countries. Orders to be shipped within Hong Kong SAR are not subject to Taxes and duties. Buyer Users placing orders from countries served on a Delivery Duty Unpaid (DDU) basis will be charged for the price of the Product(s) purchased (excluding taxes and duties) and the shipping charges. The carrier will contact Buyer Users about details of any import charges due (if any). Buyer Users are advised to contact their local customs authority if they want to determine the cost of import tax and duties of the order prior to placing an order with Wristcheck. 

2.2 Shipping Arrangements

  1.  Wristcheck will arrange for Products to be dispatched after it has confirmed the Purchase and/or Offer of Buyer Users. The order is only confirmed when Wristcheck sends Buyer Users a confirmation email confirming the Request, the acceptance of Purchase or Offer (as applicable) and related payment in accordance with the Terms and Conditions. Buyer Users will be given an estimated delivery time (and tracking code details) in the confirmation email. 
  2.  Prior to purchasing on Platform, Buyer Users shall ensure all shipping and contact details (including but not limited to delivery address, postcode, contact name, company name, contact number, email address, as applicable) provided to Wristcheck are correct and accurate for delivery arrangements. 
  3.  Wristcheck may (but shall have no obligation to) purchase an insurance policy to cover shipping of Products shipped by Wristcheck. Typically a Product will be insured with a coverage of up to the relevant Product’s final purchase price. For avoidance of doubt, any return or otherwise sending of Product to Wristcheck arranged by Buyer Users or other party (that is not Wristcheck) will not be covered by the said insurance policy (even if the relevant Product is covered by Wristcheck Warranty and/or original manufacturer warranty).
  4.  Wristcheck will arrange shipping of its Products with credible and reliable carriers (including but not limited to FedEx, Malca-Amit, Ferrari, UPS and/or DHL) and shall ensure all Products are professionally wrapped for shipping. Wristcheck is not responsible for any loss or damages incurred during transit. 
  5.  Wristcheck will truthfully report and declare the required information, including but not limited to the invoice value and purpose of the Products, as requested by the carriers. Wristcheck will not entertain any requests to declare a lesser value or provide false information.
  6. Wristcheck will not be liable for any delay in delivery of the Products that is caused by a Force Majeure Event or the failure of Buyer Users to provide Wristcheck with adequate delivery instructions.
  7.  A signature is required for receipt of the Products by an adult (aged 18 years or over, or the legal age as applicable to Buyer Users countries’ jurisdiction) upon receiving the parcel (whether Buyer Users or a member of the household of Buyer Users). If Buyer Users cannot be contacted, or were not there to receive or pick up the order, it shall be Buyer Users’ responsibility to contact their local courier to arrange for a re-delivery or pickup, and Buyer Users shall indemnify Wristcheck against all costs and damages incurred by Wristcheck in relation thereto (including a reasonable daily storage fee or any other reasonable third-party charges incurred in respect thereof). If the carrier fails to deliver the order (after an acceptable number of failed attempts, at the discretion of said carrier), Buyer Users will be responsible for all costs related to re-delivery, storage or any other costs incurred by the carrier. Upon a failed delivery attempt, the carrier may leave a note or calling card for Buyer Users to re-arrange delivery, if no-one is available upon delivery attempt. Alternatively, Buyer Users may need to pick up the Products from the local delivery office or service stations with adequate proof of identity. 
  8.  Wristcheck may arrange separate packages and shipping for purchased Products and/or arrange separate packages and shipping for any accessories of a purchased Product that incorporate certain materials (including but not limited to exotic skin, mother of pearl and precious stones) at its absolute discretion. Wristcheck does not guarantee successful delivery of such materials to Buyer Users countries’ jurisdiction, and Wristcheck will not be liable (and Wristcheck’s insurance policy will not cover) if such materials cannot be delivered due to unexpected circumstances (for example, but without limitations, customs hold, theft and loss).
  9.  Buyer Users acknowledge and agree that it is Buyer User’s sole responsibility to assess and comply with all applicable customs declarations and/or pay additional fees to the customs authority for any purchased Product(s) and/or the materials incorporated in the purchased Product(s). Wristcheck shall not be liable for any customs declarations and/ or payments related to Buyer User's purchase(s), including but not limited to import duties, taxes, or any other fees imposed by the customs authority.
  10. Wristcheck currently only offers shipments of Products to the following countries or regions (list of which may be amended by Wristcheck from time to time without advance notice):

    Anguilla, Antigua, Aruba, Australia, Austria, Bahamas, Bahrain, Barbuda, Belgium, Bermuda, Bonaire, British Virgin Island, Brunei, Canada, Cayman Islands, Chile, Cyprus, Denmark, Faeroe Islands, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Grenada, Guam, Hong Kong, Hungary, Ireland, Italy, Jamaica, Japan, South Korea, Liechtenstein, Luxembourg, Macau, Malaysia, Mauritius, Monaco, Montserrat, Netherlands (Holland), New Zealand, Norway, Panama, Philippines, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Seychelles, Singapore, Spain, Sri Lanka, St. Barthelemy, St. Kitts And Nevis, St. Lucia, St. Vincent, Sweden, Switzerland, Taiwan, Thailand, Trinidad And Tobago, U.S Virgin Islands, United Arab Emirates, United Kingdom, United States (48 contiguous states), Vietnam.

    Exclusions may apply to transactions over US$100,000.

   xi. Wristcheck currently does not ship to the following countries or regions (list of which may be amended by Wristcheck from time to time without advance notice): 

Antarctica, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Côte D'Ivoire, Croatia, Cuba, Curaçao, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and McDonald Islands, Holy See (Vatican City State), Honduras, Iceland, India, Iran, Islamic Republic Of, Iraq, Isle of Man, Israel, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Republic of North Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mayotte, Mexico, Micronesia, Federated States Of, Moldova, Republic of, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, State of, Papua New Guinea, Paraguay, Peru, Pitcairn, Réunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Sint Maarten (Holland), Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Suriname, Svalbard And Jan Mayen, Eswatini, Syrian Arab Republic, Tajikistan, Tanzania, United Republic of, Timor-Leste, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United States Minor Outlying Islands, United States (non-48 contiguous states & not included in the above ship-to list), United States Military addresses (APO, FPO, DPO with the zipcode being AE, AA, AP), Uruguay, Uzbekistan, Vanuatu, Venezuela, Bolivarian Republic of, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

3. In-Store Pickup

During checkout, Buyer Users may choose to pick up the Products at Wristcheck’s boutique in The Landmark, Central, Hong Kong. Buyer Users will need to present the confirmation email and a valid identification document when picking up the order.

Buyer Users have the right to appoint an authorized person to pick up the order on their behalf, and must present the purchase confirmation email along with adequate proof of valid identity and a duly signed written authorization form (to be requested from Wristcheck at least 24 hours in advance of pickup time by emailing Wristcheck Customer Care team at concierge@wristcheck.com and signed by Buyer Users and the authorized person).

Buyer Users must (or must authorize a person to) pick up the order within 7 calendar days from the date Wristcheck notifies the Buyer Users of which the product is available for in-store pick up. If the order is not picked up within the said timeframe:

  1.  the 7 days buyer-return period will lapse, and any request for return will not be entertained; and
  2.   the Buyer User will be deemed to engage Wristcheck for a storage service of the Product, subject to a charge of USD 100.00 per month. Wristcheck shall not be liable for the performance of such storage duties except for fraud or wilful misconduct. The Buyer User agrees that the Buyer User shall pay the full monthly storage fee to Wristcheck even if the storage period is less than a month. The Buyer User hereby agrees that Wristcheck shall have a lien over the Product, the Product will not be available for pick-up unless and until the Buyer User has settled the storage fee.If the Buyer User fails to (or fails to authorize a person to) pick up the Product within [24] calendar months from the date the Product becomes available for pickup, Wristcheck may exercise its right (but shall have no obligation to) to sell Product (including but not limited to selling in the open market or by way of tender) on the Buyer User’s behalf at any price. The proceeds of which shall be refunded to the Buyer User, subject to the deduction of any sums due to Wristcheck by the Buyer User and the reasonable costs incurred by Wristcheck in relation to the sale.

4. Inspection of Products

  1. When purchasing on Platform and opting for delivery - For both shipping and in-store pickup method, Buyer Users will need to sign a confirmation of receipt of the order upon receipt or of pickup of the Products (as applicable). By signing it, Buyer Users
    (a) accept the responsibility for the purchased Products thereon (Wristcheck will not be held accountable for any damages subsequently identified) and the risk of the purchased Products shall be passed to the Buyer Users; and  
    (b) agree the 7 days buyer-return period after receipt (if any) for the order will commence forthwith.
  2.  When purchasing and/or opting for in-store pickup - Upon purchase Buyer Users accept the responsibility of the purchased Products and agree to our ‘No Return’ policy.
  3.  If the receiver of the Products is an authorised person, Buyer Users accept that signature of such receiver is evidence of delivery and fulfilment of the order by Wristcheck.

5. Return

  1.  Where the order has the Seven-[7]-day buyer-return period (if Buyer User opts for the shipping method, 7-days counted from the date which the confirmation of receipt is signed by the recipient; and if Buyer User opts for in-store pick up, 7-days counted from the date which the Product is available for in-store pick up), Buyer Users may return the relevant Product that has been received or picked up by Buyer Users to Wristcheck prior to the expiration of such buyer-return period, provided that the Product is in its original packaging and the security seal is intact (applicable to Products delivered by shipping). However, the final decision whether to accept a return and/or to provide any or full refund of payment made will be at the sole discretion of Wristcheck. Illustration of an example of where Wristcheck may accept return of Products is where, in the reasonable view of Wristcheck, the condition of the Product has been misrepresented on the Platform. For the avoidance of doubt, Wristcheck will not accept a return of Product where Buyer Users (or the recipient of the Product) have a change of mind to not purchase the Product. 
  2. If the Product does not have the seven-[7]-days buyer-return period (In-store purchase or In-store pickup), Buyer Users will not be eligible for returns. 
  3. Buyer Users may send Products which are not returnable to Wristcheck for repair subject to the terms of the Wristcheck Warranty
  4. Any Products to be returned or sent to Wristcheck (whether under the buyer-return period or Wristcheck Warranty) are to be arranged by Buyer Users at their own costs and risks. Wristcheck is not responsible for (and Wristcheck's insurance policy will not cover) any loss or damages incurred during transit.
  5. Buyer Users acknowledge and agree that it is Buyer User’s sole responsibility to assess and comply with all applicable customs declarations and/or pay additional fees to the customs authority for any returned Product(s) and/or the materials incorporated in the returned Product(s). Wristcheck shall not be liable for any customs declarations and/or payments related to Buyer User's return(s), including but not limited to import duties, taxes, or any other fees imposed by the customs authority.
  6. Returns will only be valid if the Products are in the same condition that they went out in. If Wristcheck does not believe that this clause has been met, Wristcheck withholds the right to refuse returns. Returned Products will be inspected by Wristcheck’s Professional Services team. Buyer Users will incur a charge for any work necessary if the returned Products are found to be damaged or otherwise compromised from Buyer Users handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products.
  7. Buyer Users acknowledge that any paperwork (including but not limited to warranty cards, certificates, where supplied) substantially increases the value of the Products and that its absence or damage will affect the value of the Products. If Buyer Users return the Products with missing or damaged Paperwork, Wristcheck will not accept the return, and the Product will be shipped back to the Buyer User at the Buyer Users' own cost.
  8. Buyer Users must inform Wristcheck prior to exercising their right to return, either through the Watch Specialist that assisted with their order or email Wristcheck Customer Care team at concierge@wristcheck.com and advise Wristcheck the purpose of the shipment (such as return, repair under Wristcheck warranty, professional services) and to confirm the Wristcheck delivery contact details. 
  9. Return postage, packaging and insurance will be the responsibility of Buyer Users, and Buyer Users must follow the reasonable instructions of Wristcheck. It is recommended to use a tracked mail system and retain proof of postage. Insurance must cover the full value of the Products. Buyer Users must ensure the Products are packaged appropriately to prevent damage during transit.
  10. Below are some suggestions on how to pack and send the Products to Wristcheck. If Buyer Users are based in Hong Kong, Buyer Users are encouraged to drop off their Products at Wirstcheck boutique in The Landmark, Central, Hong Kong for security reasons.

     Disclaimer: Please note that these are only suggestions and Wristcheck is not responsible for any damages even after following the steps listed. 

  • Avoid using branded packaging. A plain and sturdy cardboard box works best.
  • Wrap up the Product and all accessories safely and securely with bubble wrap to avoid scratches and damage during transit.
  • Along with the Product, please remember to pack by bubble wrapping all of the Product’s accessories in the cardboard box – its original box, papers and any other parts that it came with upon purchase. 
  • If the Product’s strap or any of its accessories contain exotic skins, they should be shipped in a separate package.
  • Pack the bubble-wrapped items in a sturdy cardboard box and seal it carefully with packing tape.
  • Arrange pick-up or drop-off services from a trusted courier (such as DHL, FedEx, UPS, Malca-Amit or Ferrari Logistics) with a shipment tracking system. 
  • Be sure to inform concierge@wristcheck.com with the tracking number, Buyer Users name and any other details that pertain to the Product once the shipment has been picked up by the courier.