Your Wristcheck account allows us to better assist you should you have any questions. With your own account created, you can explore different services like making online purchases, placing bids, consigning and sourcing watches. You can keep track and manage your order, also viewing order history, all records of bidding and selling.   

If you have forgotten your password, request a reset password link by clicking ‘Forgot password?’ on the Login page and follow the instructions on the email received. 

You can manage the following:

• Account details including contact, payment information and delivery information
• Active bids and offers
• Orders you’ve placed
• Any watch you’ve consigned with us 
• Quotation of watches

1. Stringent Quality Control

As part of our commitment to trust, transparency and authenticity. All watches consigned to us are thoroughly inspected by our in-house watchmakers to guarantee authenticity. Each watch also comes with an extensive report detailing its honest condition for both buyers and sellers to review.  
 

2. Transparent condition reports   

Our condition notes reflect every detail that our watchmakers observe while appraising our consigned watches. We grade every watch based on the condition of its case, bracelet, dial, hands, movement, and the overall health and precision of the movement — including amplitude, rate and beat error, tested in 5 positions. This degree of scrutiny has been established to provide maximum peace of mind for buyers.
 

3. Fair and professional appraisal

Each watch listed on Wristcheck has been appraised by our in-house Watch Specialists based on current market conditions. Our Watch Specialists will regularly inform sellers of price adjustments based on the latest transactions on the secondary market. Please bear in mind, however, that a Wristcheck quotation is merely a suggestion, and that final list price is ultimately determined by our sellers.
 

4. Honest condition photos

All of our watches’ product and condition photos are produced by our in-house creative team. The images have not been altered and are meant to reflect the true condition of our watches — what you see is what you get.

All of our current listings allow you to purchase a watch directly on Wristcheck.com. To do so you can click the "Buy Now" button on the product detail page. 
 

At checkout, you have two payment options to choose from if the watch you’re purchasing is above $4,500 USD 
 

• Credit Card
  If you’re paying with a credit card, please make sure that your credit limit is higher than your total order amount.
   
• Bank Transfer (with 10% credit card deposit)
  If you’re paying by bank transfer, we will hold 10% of the listed price on your credit card and you will have 24 hours to pay the remaining via bank transfer. If your order is lower than $4,500 USD ($35,000 HKD), then paying with a credit card is the only option available. 

• Can I view the watches at the Landmark Boutique?
  All watches that are viewable at our boutique are labeled “Available in Store”. For the watches only viewable online, they are labeled “Online Exclusive”. 

Customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are the buyer’s responsibility.

For In-Store Transactions: 

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Union Pay 
• Alipay 
• WeChat Pay
• Bank Transfer
   

For Online Transactions:

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Bank Transfer

Making a bid will allow the buyer to set how much they’d like to pay for an item, from a minimum of 25% lower than the stated listing price. It will be up to the seller to determine if they are interested in meeting the buyer’s bid. The seller can then choose to counter offer or accept the bid. When the seller accepts the bid, the transaction will be processed instantly. 
 

Buyers are able to “place a bid” for under the listed price. Sellers then have the option to counter-offer, and so forth, until a deal is made.

To ensure we are facilitating meaningful bids between the buyer and seller, there are few rules:

• There are a maximum of 6 exchanges, which includes bids from buyers and offers from sellers. 
• The bidding process expires in 7 days.
• Buyers’ bids: Any submitted bids cannot be lower than 75% of the listed price. Any counter bids from the buyer must be less than the counter offer; otherwise the Buyer can accept the seller’s offer.
• Sellers’ asks: Counter offers must be higher than the last bid, otherwise sellers can accept the proposed bid from buyers. 

Credit Card:

If you’re bidding with a credit card, we will hold 100% of the first bidding price on your credit card. (There will be no extra hold on your credit card for subsequent counter bids.)
 

When the bid is accepted by the seller, we will charge the difference amount of the fees from the said credit card directly. 
 

Bank Transfer (with 10% credit card deposit):
 

If you’re bidding with bank transfer, we will hold 10% of the credit card fee as the deposit that is non-refundable when the seller accepts the bid. When the bid is accepted, the buyer has 24 hours to complete the payment (90% remaining). If the bidder fails to pay the remaining fees within 24 hours, the order will be canceled and the watch will be available for sale again. However, the deposit will not be refunded to the buyer. 

As a buyer, you can cancel your bid any time before it’s accepted by the seller.

Once you submit your Bid, it stays active for 7 days. You’ll receive an email from us when your Bid is about to expire. You can also adjust your Bid amount or cancel it entirely at any point before it matches with an Ask within this 7 day period.

For Credit Card Bidding:

Once a seller accepts an offer, we’ll process the total amount from the buyer’s credit card.
 

For Bank Transfer Bidding:
Once a seller accepts an offer, the buyer has 24 hours to make full payment. The 10% deposit from the credit card is non-refundable if the buyer fails to complete the transaction within 24 hours. 

Can't find the watch you're looking for? We’ve got you – let us know and we’ll source it for you within 72 hours, with no additional fees. All the watches we source are brand new, and prices are updated on a daily basis based on current market conditions – in line with prices on our Buy Now page – or less.

1. Let us know what you’re looking for
   Hit the “Source For Me” button on the watch you’re looking for.
2. Submit a request
   To confirm your sourcing request, we hold 30% of the listed price as a deposit while we locate your watch.
3. We get to work
   We’ll find your watch within 72 hours – brand new and unworn.
4. We source your watch 
   Once we’ve found your watch, we’ll notify you immediately.
5. You receive your new watch
   Congratulations on your new watch!
   We’ll ship your watch to you once the remaining amount is settled – you have 24 hours to do so once notified of a successful sourcing.
   
   Please note that your deposit is non-refundable if you do not make the remaining payment within 24 hours of being notified.

Yes! We will always do our best. Please send us an email at concierge@wristcheck.com or Whatsapp us at +852 2318 1777 with the model you are looking for, and we will do our utmost to source it for you.

On the occasion we’re unable to, you’re entitled to a full refund of your initial deposit. You can also give us another 72 hours to source the watch by selecting “try again” in your portal.

Become a seller in just a few, hassle-free steps! Get your quotation now by submitting your watch’s information here, or get in touch by emailing consignment@wristcheck.com, make sure to include your watch’s brand, model, reference number, and year of purchase. Please also include clear photos of your timepiece, a description of its condition, and whether it comes with its original box and papers. Please note that your watch must come with its original papers in order for it to be considered for consignment.

Total Transparency
 

We’re upfront about charging 12% of the selling price — no hidden fees. This fixed margin enables us to account for every percentage point we charge: so sellers can consign with total confidence. Our fees cover authentication, professional photography, marketing and commission to our sales staff when your watch is sold.
 

Low Fees

With some of the lowest fees in the secondary watch space for our level of service, we always strive to give you the best deals.
 

Safe & Seamless Negotiation 

Your privacy is our priority. Remain anonymous, and receive swift payout every time.
 

Personal Concierge Service

Receive live guidance from our dedicated Watch Specialists who will assist you every step of the way, and provide help when needed.

Our Watch Specialists will get back to you within 48 hours on weekdays (Monday to Friday, HKT).

Once your watch has sold and the buyer return period is over (7 calendar days), we will wire your payment within 48 hours. See Wristcheck’s return policy here.

Wristcheck is a consignment platform – we do not buy watches from customers outright. 

The minimum consignment period at Wristcheck is 3 months. If you wish to have your timepiece returned within the minimum consignment period, please note that we charge a penalty of $1,000 USD.

This fee covers the cost of authentication, professional photography, marketing, and in-store handling, display and storage.

No. As a consignment platform, we need to physically examine all of the watches consigned to us in order to guarantee their authenticity and showcase their genuine condition to potential buyers visiting our boutique.

Our consignment agreement is designed to legally protect all parties involved – buyers, sellers and Wristcheck.
 

Our in-house watchmaker inspects every watch thoroughly and provides a comprehensive condition report detailing the genuine condition of a timepiece. Signing the condition agreement acts as your acknowledgement of the watch’s condition upon consignment and protects all parties including the buyer, seller, and Wristcheck.

We employ a trustworthy third-party platform, to perform our KYC (Know Your Customer) process. Wristcheck does not store any of the data you provide to our third-party platform.

What we may ask you for:
 

• Your legal name, address, and/or other personal information
• Your ID document, which could be your driver’s license, passport, ID card or visa
• A recent photo that matches with your ID document photo

Your personal information is handled according to our Privacy Policy.

All of our current listings allow you to purchase a watch directly on Wristcheck.com. To do so you can click the "Buy Now" button on the product detail page. At checkout, you have two payment options to choose from if the watch you’re purchasing is above $4,500 USD.
 

• Credit Card
  If you’re paying with a credit card, please make sure that your credit limit is higher than your total order amount.
• Bank Transfer (with 10% credit card deposit)
  If you’re paying by bank transfer, we will hold 10% of the listed price on your credit card.
  If your order is lower than $4,500 USD, then paying with a credit card is the only option available. 

You can choose to place your bid with a credit card or bank transfer. 

• Credit Card
  If you’re bidding with a credit card, we will hold 100% of the first bidding price on your credit card. (There will be no extra hold on your credit card for subsequent counter bids.)
  When the bid is accepted, we will charge the final amount of the fees from the credit card directly. 
• Bank Transfer (with 10% credit card deposit)
  If you’re bidding with bank transfer, we will hold 10% of the credit card fee as the deposit that is non-refundable when the seller accepts the bid. When the bid is accepted, the buyer has 24 hours to complete the payment (90% remaining). If the bidder fails to pay the remaining fees within 24 hours, the order will be canceled and the watch will be available for sale again. However, the deposit will not be refunded to the buyer. 

We hold 30% of the listed price as a deposit while we are sourcing your watch. We will not start sourcing your watch until we have received the deposit. Once we have found your watch and notified you, you have 24 hours to settle the remaining balance. Please note that your deposit is non-refundable if you do not make the remaining payment within 24 hours of being notified. In the chance we are unable to source your watch within 3 working days (Monday-Friday, HKT), you are entitled to a full refund.

Once your watch has sold and the buyer return period is over, we will wire your payment within 48 hours. See Wristcheck’s return policy here.
 

The minimum consignment period at Wristcheck is 3 months. If you wish to have your timepiece returned within the minimum consignment period, please note that we charge a penalty of $1,000 USD.

We ship DDU (Delivered Duty Unpaid). Customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are the buyer’s responsibility. Please contact your local customs office for more information regarding import duties and taxes for your local jurisdiction.

For In-Store Transactions: 

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Union Pay 
• Alipay 
• WeChat Pay
• Bank Transfer
   

For Online Transactions:

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Bank Transfer

Listing prices are determined based on current market prices and with reference to our own watch specialist, who extensively research all historical transaction prices from auction houses and other watch resellers. Our Watch Specialists  conduct frequent price checks and offer price suggestions to sellers so that our listed watches align with fair market pricing, although final list prices are ultimately determined by our sellers. 

All watches listed on Wristcheck are consigned to us. It is not uncommon to find that certain watches will trade at a higher price than their original retail price on the secondary market, which is also the case for ​​​​the sneaker and art markets. Usually, this is caused by high demand for certain brands and models, as well as other factors like the discontinuation of specific models, or the fact that certain watches are produced in very limited quantities.

Yes! As a buyer you are able to submit bids that are lower than the list price. Sellers may choose to accept or submit a counter offer in response. See “Bidding” on Wristcheck FAQ.

All watches purchased on Wristcheck are insured at full value of their purchase price.
 

Once your payment has been received and processed, you will receive a confirmation email. We will ship your watch to you via one of our trusted couriers within 2 working days (Monday-Friday, HKT) of confirming we have received your payment.
 

Please note that to ensure safe and secure delivery, the shipment must be signed for by an adult. Should you have any further questions about our shipping process, please contact concierge@wristcheck.com.

Wristcheck offers free shipping worldwide for any purchases.

Here are some tips on how to ship your watch to us, including how to pack your watch securely so that your watch remains safe and sound during transit:

Disclaimer: Please note that these are only suggestions and Wristcheck is not responsible for any damages even after following the steps listed. 
 

• Avoid using branded packaging. A plain and sturdy cardboard box works best!
• Wrap your watch and all accessories up safely and securely with bubble wrap so as to avoid scratches and damage during transit.
• Along with your watch, please remember to pack all of your watch’s accessories in the cardboard box – its original box, papers and any other parts that it came with upon purchasing. We recommend using bubble wrap for these items as well.
• If your watch’s strap or any of its accessories contain exotic skins, we recommend shipping them in a separate package.
• Pack your bubble-wrapped items in a sturdy cardboard box, sealing it carefully with packing or any kind of heavy duty tape.
• Arrange collection from a trusted courier service with a shipment tracking system. We recommend you use DHL, FedEx, UPS, Malca Amit or Ferrari Logistics.
• If you are based in Hong Kong, you can also choose to drop off your watch at our Landmark boutique in Central, Hong Kong.

Wristcheck currently offers international delivery. Please refer to our list of countries to which we deliver on our Buyers and Sellers Policy page. Please note that delivery times may vary depending on your country.
 

We currently do not ship to the following countries at this time: Argentina, Bangladesh, Barbados, Belarus, Belize, Brazil, Bulgaria, Cape Verde, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Czech Republic, Dominica, Dominican Repubic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Greenland, Guadeloupe, Guatemala, Honduras, Iceland, India, Indonesia, Israel, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Mainland China, Madagascar, Maldives, Malta, Marshall Islands, Martinique, Mexico, Maldova, Morocco, Netherlands Antilles, New Caledonia, Norfolk Island, Papua New Guinea, Paraguay, Peru, Reunion, Romania, Russia, Saba, Saipan, Slovak Republic, Slovenia, South Africa, St. Marteen, St. Thomas, Tahiti, Turkey, Turks & Caicos Islands, Uruguay, Vatican City, Venezuela.
 

If this list does not include countries that you’d like to ship to, please let us know here by filling in this request form!
 

Please note that customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are the buyer’s responsibility.

Some watches have straps made of exotic skins and therefore at this moment, can only be shipped locally within Hong Kong. 

Purchases made and collected from Wristcheck’s boutique are all non-refundable, and sales made at the boutique are final. Wristcheck will not accept any returns of products where the buyer or the recipient of the product has had a change of heart.
 

For online purchases, you may request a return – however, the final decision whether to accept a return and/or to provide any or full refund of payment made will be at the sole discretion of Wristcheck. Wristcheck may accept the return of a product when, in the reasonable view of Wristcheck, the condition of the product has been misrepresented on the platform or if the product received is incorrect and the customer has raised the issue with Wristcheck within a 7-calendar-day-period upon the shipment delivery. Please refer to our Terms & Conditions for more information.
 

Alternatively you may email us at concierge@wristcheck.com should you have any further enquiries regarding returns.

Wristcheck has a zero-tolerance policy when it comes to counterfeit watches. All watches listed on Wristcheck are guaranteed authentic. They’re rigorously inspected and tested alongside strict industry parameters by our Swiss-trained watchmaker. 
 

We evaluate all watches under a microscope for authentication and evaluation purposes. 
 

All watches purchased on Wristcheck also come with a one-year warranty.

All watches listed on Wristcheck are Verified Authentic. This means that they have been inspected and authenticated by our in-house watchmaker.