Frequently Asked Questions

Your Wristcheck account allows us to better assist you should you have any questions. With your own account created, you can explore different services like making online purchases, placing bids, consigning and sourcing watches. You can keep track and manage your order, also viewing order history, all records of bidding and selling.

If you have forgotten your password, request a reset password link by clicking ‘Forgot password?’ on the Login page and follow the instructions on the email received.

You can manage the following:

• Account details including contact, payment information and delivery information
• Active bids and offers
• Orders you’ve placed
• Any watch you’ve consigned with us 
• Quotation of watches

1. Stringent Quality Control

As part of our commitment to trust, transparency and authenticity. All watches consigned to us are thoroughly inspected by our in-house watchmakers to guarantee authenticity. Each watch also comes with an extensive report detailing its honest condition for both Buyers and Sellers to review.  

2. Transparent condition reports   

Our condition notes reflect every detail that our watchmakers observe while appraising our consigned watches. We grade every watch based on the condition of its case, bracelet, dial, hands, movement, and the overall health and precision of the movement — including amplitude, rate and beat error, tested in 5 positions. This degree of scrutiny has been established to provide maximum peace of mind for Buyers.

3. Fair and professional appraisal

Each watch listed on Wristcheck has been appraised by our in-house Watch Specialists based on current market conditions. Our Watch Specialists will regularly inform Sellers of price adjustments based on the latest transactions on the secondary market. Please bear in mind, however, that a Wristcheck quotation is merely a suggestion, and that final list price is ultimately determined by our Sellers.

4. Honest condition photos

All of our watches’ product and condition photos are produced by our in-house creative team. The images have not been altered and are meant to reflect the true condition of our watches — what you see is what you get.

All of our current listings allow you to purchase a watch directly on Wristcheck.com. To do so you can click the "Buy Now" button on the product detail page. 

At checkout, you have two payment options to choose from if the watch you’re purchasing is above $4,500 USD ($35,000 HKD). 

• Credit Card

If you’re paying with a credit card, please make sure that your credit limit is higher than your total order amount.

• Bank Transfer (with 10% credit card deposit)

If you’re paying by bank transfer, we will hold 10% of the listed price on your credit card and you will have 24 hours to pay the remaining via bank transfer. If your order is lower than $4,500 USD ($35,000 HKD), then paying with a credit card is the only option available.

All watches that are labeled “Available in Store” are viewable at our boutique. For the watches that are labeled “Online Exclusive” are only viewable online. 

Customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are the Buyer’s responsibility.

For In-store Transactions: 

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Union Pay 
• Alipay 
• WeChat Pay
• Bank Transfer
• Crypto (USDT)
• FPS

For Online Transactions:

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Bank Transfer

Making an offer will allow the Buyer to submit how much they would like to pay for an item within the listings suggested price range. It will be up to the Seller to determine if they are interested in accepting the Buyer’s offer. The Seller can either choose to counter the offer or accept the offer. When the offer is accepted, the transaction will be processed instantly. 

Buyers are able to “Make An Offer”  under the asking price. Sellers then have the option to counter offer, and so forth, until a deal is complete.

To ensure we are facilitating meaningful offers between the Buyer and Seller, there are few rules:

• There are a maximum of 6 exchanges, which includes offers from Buyers and counteroffers from Sellers. 
• The negotiation process expires in 7 days counting from the start of the negotiation period.
• Buyers’ offers: Any submitted offers cannot be lower than the suggested price range. Any new offers from the Buyer must be less than the counteroffers from the Seller; otherwise the Buyer can accept the Seller’s offer.
• Sellers’ counter offers: Counter offers must be higher than the last offer, otherwise Sellers can accept the proposed offer from Buyers. 

Credit Card:

If you’re making an offer with a credit card, we will hold 100% of the first offer price on your credit card. (There will be no extra hold on your credit card for subsequent counter bids.)

When the offer is accepted by the Seller, we will charge the difference amount of the fees from the said credit card directly. 

Bank Transfer (with 10% credit card hold):

If you’re making an offer and would like to pay with bank transfer, we hold 10% of the credit card fee as the deposit which is non-refundable once the Seller accepts the offer. When the offer is accepted, the Buyer has 24 hours to complete the payment (90% remaining). If the Buyer fails to pay the remaining fees within 24 hours, the order will be canceled and the watch will be available for sale again. However, the deposit will not be refunded to the Buyer. 

As a Buyer, you can cancel your offer any time before it’s accepted by the Seller.

Once you submit your offer, it stays active for 7 days. You’ll receive an email from us when your offer is about to expire. You can also adjust your offer amount or cancel it entirely at any point before either party accepts within the 7 day negotiation period.

For Credit Card offer:

Once a Seller accepts an offer, we’ll process the total amount from the Buyer’s credit card.

For Bank Transfer offer:

Once a Seller accepts an offer, the Buyer has 24 hours to complete the payment. The 10% deposit from the credit card is non-refundable if the Buyer fails to complete the transaction within 24 hours.

Yes! We will always try our best. Please send us an email at concierge@wristcheck.com or Whatsapp us at +852 2318 1777 with the model you are looking for, and we will do our utmost to source it for you.

Total Transparency

We’re upfront about charging 6-12% of the selling price — no hidden fees. This fixed margin enables us to account for every percentage point we charge: so Sellers can consign with total confidence. Our fees cover authentication, professional photography, marketing and commission to our sales staff when your watch is sold.

Low Fees

With some of the lowest fees in the secondary watch space for our level of service, we always strive to give you the best deals.

Safe & Seamless Negotiation 

Your privacy is our priority. Remain anonymous, and receive swift payout every time.

Personal Concierge Service

Receive live guidance from our dedicated Watch Specialists who will assist you every step of the way, and provide help when needed.

Become a Seller in just a few, hassle-free steps! Get your quotation now by submitting your watch’s information here, or get in touch by emailing concierge@wristcheck.com, make sure to include your watch’s brand, model, reference number, and year of purchase. Please also include clear photos of your timepiece, a description of its condition, and whether it comes with its original box and papers. If your watch doesn’t come with  its original papers, please advise if you have other supporting documents (e.g. sales invoice and service paper) from the brand.

Wristcheck is a consignment platform – we do not buy watches from customers outright.

The minimum consignment period at Wristcheck is 90 calendar days. If you wish to have your timepiece returned within the minimum consignment period, please note that we charge a penalty of $1,000 USD (HKD $7,800).

Not at the moment! With our concierge consignment service, we need to physically examine all watches consigned to us to guarantee their authenticity and showcase their genuine condition to potential Buyers visiting our boutique located in The Landmark, Hong Kong. In the future, we will be opening an express consignment service where you can list a watch via Wristcheck without sending us a physical watch until it has sold. Stay tuned!

You can submit a quotation request by filling this form on the Wristcheck website with your watch details and images, and Wristcheck will send you a free quote for your watch.

Our Watch Specialists will get back to you within 48 hours on weekdays (Monday to Friday, 10:00 to 19:00 HKT).

Wristcheck typically reviews consignment requests within 1-2 business days.

This fee covers the cost of authentication, professional photography, marketing, and in-store handling, display and storage. 

Our Consignment Agreement is designed to legally protect all parties involved – Buyers, Sellers and Wristcheck.

We employ a trustworthy third-party platform, to perform our KYC (Know Your Customer) process. Wristcheck does not store any of the data you provide to our third-party platform.

What we may ask you for:

• Your legal name, valid proof of address, and/or other personal information
• Your ID document, which could be your driver’s license, passport, ID card or visa
• A recent photo that matches with your ID document photo

Your personal information is handled according to our Privacy Policy. 

You are responsible for shipping your watch to Wristcheck and covering the shipping cost. If you're located in Hong Kong, you can also drop off your watch at our boutique in The Landmark, Central. For more information, please refer to our Buyer and Seller Policies and Shipping Information.

Wristcheck has a team of experts who verify the authenticity of your watch using various methods, including visual inspection, serial number verification, and reference to manufacturer databases.

The amount of time it takes for your watch to sell can vary based on market demand and other factors, but Wristcheck typically sells watches within 60-90 days.

Once your watch has been sold and the Buyer has confirmed receipt and satisfaction with the watch, you will receive payment through wire within 7 business days. For orders that require delivery, the payment will be issued within 7 business days after the 7-calendar-day Buyer protection period. For more details please refer to Wristcheck’s return policy. Rest assured that Wristcheck handles the payment process and deducts the Seller fee before sending you the payment.

If your consignment request is rejected, our consignment team will contact you via email and  explain the reason for the rejection. If you have any questions or concerns about the rejection, you can always reach out to our team at concierge@wristcheck.com for further clarification. It will be at your cost and responsibility to arrange the pickup of  your watch within 5-calendar-days. Failure to pickup your Product within 5-calendar-days may result in a late pickup fee at the discretion of Wristcheck.

All of our current listings allow you to purchase a watch directly on Wristcheck.com. To do so you can click the "Buy Now" button on the product detail page. At checkout, you have two payment options to choose from if the watch you’re purchasing is above $4,500 USD (HK$35,000). 

• Credit Card

If you’re paying with a credit card, please make sure that your credit limit is higher than your total order amount.

• Bank Transfer (with 10% credit card deposit)

If you’re paying by bank transfer, we will hold 10% of the listed price on your credit card.

If your order is lower than $4,500 USD ($35,000 HKD), then paying with a credit card is the only option available. 

You can choose to place your bid with a credit card or bank transfer. 

• Credit Card

If you’re making an offer with a credit card, we will hold 100% of the first offer price on your credit card. (There will be no extra hold on your credit card for subsequent counter bids.)

When the offer is accepted, we will charge the final amount of the fees from the credit card directly. 

• Bank Transfer (with 10% credit card deposit)

If you’re making an offer with bank transfer, we will hold 10% of the credit card fee as the deposit that is non-refundable when the Seller accepts the offer. When the offer is accepted, the Buyer has 24 hours to complete the payment (90% remaining). If the Buyer fails to pay the remaining fees within 24 hours, the order will be canceled and the watch will be available for sale again. However, the deposit will not be refunded to the Buyer.

When and how do I receive payment for my watch?

Once your watch has sold and the Buyer has confirmed receipt and satisfaction with the watch, you will receive payment through wire within 7 business days. For orders require delivery, the payment will be issued within 7 business days after the 7-calendar-day Buyer return period, please click here to see Wristcheck’s return policy. Rest assured that Wristcheck handles the payment process and deducts the Seller fee before sending you the payment. 

Can I consign my watch for a shorter period of time?

The minimum consignment period at Wristcheck is 90 calendar days. If you wish to have your timepiece returned within the minimum consignment period, please note that we charge a penalty of $1,000 USD (HKD $7,800).

Purchasing Products from Wristcheck:

Wristcheck offers free, fully insured shipping via reliable couriers to over 70 countries/regions for any purchases.

Consigning or Returning Products to Wristcheck:

Shipping to Wristcheck will be at your own costs and risks, unless otherwise communicated by Wristcheck. It’s recommended to use an effective insurance policy to cover your Products’ full value and choose a trusted courier with a valid tracking system.

We ship DDU (Delivered Duty Unpaid). Customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are your responsibility. Please contact your local customs office for more information regarding import duties and taxes for your local jurisdiction.

For In-Store Transactions: 

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Union Pay 
• Alipay 
• WeChat Pay
• Bank Transfer
• FPS
• Crypto (USDT)

For Online Transactions:

• Credit Card (Visa, Master, American Express, Discover, Diners, JCB, UnionPay)
• Bank Transfer

We facilitate transactions in Hong Kong Dollars (HKD) for purchases made on our online store. The displayed sum in United States Dollars (USD) is provided solely for indicative purposes only. Should your credit card not be denominated in Hong Kong Dollars (HKD), the ultimate price will be computed in adherence to the prevailing exchange rate on the day when your card issuer executes the transaction.

Listing prices are determined based on current market prices and with reference to our own watch specialist, who extensively research all historical transaction prices from auction houses and other watch pre-owned platforms. Our Watch Specialists conduct frequent price checks and offer price suggestions to Sellers so that our listed watches align with fair market pricing, although final list prices are ultimately determined by our Sellers.

All watches listed on Wristcheck are consigned to us. It is not uncommon to find that certain watches will trade at a higher price than their original retail price on the secondary market, which is also the case for ​​​​the sneaker and art markets. Usually, this is caused by high demand for certain brands and models, as well as other factors like the discontinuation of specific models, or the fact that certain watches are produced in very limited quantities.

Yes! As a Buyer you are able to submit offers that are lower than the asking price. Sellers may choose to accept or submit a counter offer in response. See “Make An Offer” on Wristcheck FAQ.

All watches purchased on Wristcheck are insured at full value of their purchase price.

Once your payment has been received and processed, you will receive a confirmation email. We will ship your watch to you via one of our trusted couriers usually within 2 working days (Monday-Friday, HKT) of confirming we have received your payment.
Please note that to ensure safe and secure delivery, the shipment must be signed for by an adult. Should you have any further questions about our shipping process, please contact our Watch Specialist or email our Customer Care team at concierge@wristcheck.com.

Purchasing Products from Wristcheck:

Wristcheck offers free, fully insured shipping via reliable couriers to over 70 countries/regions for any purchases. 

Consigning or Returning Products to Wristcheck:

Shipping to Wristcheck will be at your own costs and risks, unless otherwise communicated by Wristcheck. It’s recommended to use an effective insurance policy to cover your Products’ full value and choose a trusted courier with a valid tracking system.

All of our packages are shipped DDU (Delivered Duty Unpaid). Customs charges, as well as any associated import tax, VAT, or duties as required by your local jurisdiction are your responsibility. Please contact your local customs office for more information regarding import duties and taxes for your local jurisdiction.

Before packing and sending your watch to Wristcheck, please ensure to contact us at concierge@wristcheck.com to advise the purpose of the shipment (such as consignment, return, repair under Wristcheck warranty, professional services) and to confirm Wristcheck’s delivery contact details.

It’s recommended to use an effective insurance policy to cover your watch’s full value, choose a trusted courier with a valid tracking system and ensure your watch and related items are  professionally wrapped for shipping. Below are our suggestions on packing and shipping your watch to Wristcheck. If you are based in Hong Kong, it is encouraged to drop off your watch at Wristcheck’s boutique in The Landmark, Central, Hong Kong.

Disclaimer: Please note that these are only suggestions and Wristcheck is not responsible for any damages even after following the steps listed. 

• Use a plain and sturdy cardboard box (not branded packaging) to ship your watch by sealing it carefully with duct tape.
• If a packaging is reused for shipping your watch to Wristcheck, please remove all hazmat warnings, labels, and stickers from the packaging to avoid unnecessary delays.
• Wrap the watch and all accessories safely and securely with bubble wrap to avoid scratches and damage during shipping. 
• It is suggested to pack items by bubble-wrapping all of the accessories in the cardboard box, including original watch box, papers and any other parts that it came with upon purchase. 
• If the watch strap or any of its accessories contain exotic skins, it is suggested to ship these in a separate package.
• Mark the outside of the packaging with a small mark for identification (e.g. use initials or tracking number or other unique identifier). The mark must not be obvious to others. Tape the shipping label to the outer packaging. 
• Mark on the inner box your unique consignment ID or order number. It is recommended to mark this on a piece of paper or post-it or mark it directly on the inner box to help our team quickly identify your shipment and avoid confusion.

Be sure to inform concierge@wristcheck.com with the tracking number, your consignment ID or order number, and any other details that pertain to the watch or purchase once the shipment has been collected by the courier.

Some watch straps or accessories might be made out of exotic skins, such as alligator, crocodile, ostrich. When shipping these watches, additional customs declarations might be required. We shall need further information or conduct special procedures for compliance reasons. Please contact Wristcheck Customer Care team at concierge@wristcheck.com for more information. We are here to help!

Wristcheck offers both local and international delivery. Please refer to our list of countries to which we deliver on our Buyers and Sellers Policy page. Please note that delivery times may vary depending on your country, and we are unable to deliver to P.O. Box addresses as we require a signature from an adult upon delivery.

We handle special shipments on a case-by-case basis. For more information please email concierge@wristcheck.com.

Purchases made and collected from Wristcheck’s boutique are all non-refundable, and sales made at the boutique are final. Wristcheck will not accept any returns of products where the Buyer or the recipient of the product has had a change of heart.

For online purchases, you may request a return – however, the final decision whether to accept a return and/or to provide any or full refund of payment made will be at the sole discretion of Wristcheck. Wristcheck may accept the return of a product when, in the reasonable view of Wristcheck, the condition of the product has been misrepresented on the platform or if the product received is incorrect and the customer has raised the issue with Wristcheck within a 7-calendar-day-period upon the shipment delivery. Please refer to our Buyer & Seller Polices and Shipping Information for more information. 
Alternatively, you may email us at concierge@wristcheck.com should you have any further enquiries regarding returns.

Wristcheck has a zero-tolerance policy when it comes to counterfeit watches. All watches listed on Wristcheck are guaranteed authentic. They’re rigorously inspected and tested alongside strict industry parameters by our Swiss-trained watchmakers. We evaluate all watches under a microscope for authentication and evaluation purposes. 

All watches purchased at Wristcheck or Wristcheck.com also come with a standard one-year warranty.

All watches listed on Wristcheck are Verified Authentic. This means that they have been inspected and authenticated by our in-house watchmaker.