WARRANTY

To ensure buyer peace of mind, every watch we sell comes with a complimentary 12-month Wristcheck Warranty. This shall be included on top of any remaining manufacturer’s warranty your watch might have. If your watch should become faulty at any point throughout the duration of your 12-month Wristcheck Warranty, all repair costs will be covered by us, free of charge. 

GUIDELINES

Please refer to what is applicable to you:

My watch still has manufacturer warranty.

  • You can send your watch to the manufacturer for repair through Wristcheck, or via any authorised retailer.

My watch is covered solely by Wristcheck Warranty.

  • Wristcheck will arrange any repairs with the manufacturer. 

My watch is not covered by any warranty.

  • Please send your watch to Wristcheck and we will provide you with a quote for the repair. After repairs have been arranged with and conducted by the manufacturer, your watch will be covered by a 12-month Wristcheck Warranty.

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Please note that warranty returns should be sent directly to the manufacturer’s service centers. Alternatively, you can send Wristcheck your warranty return, and we will send it to the service center on your behalf. 

WARRANTY COVERAGE

Our Wristcheck Warranty is subject to the same terms and conditions as most manufacturer warranties. To learn more, please visit our Terms & Conditions.

Wristcheck covers: 

  • Manufacturing and mechanical defects.

Wristcheck does not cover:

  • Regular wear-and-tear of both the watch and any straps.
  • Damage caused to the watch by accidents.
  • Damage caused to the watch by mistreatment. 
  • Any water damage that has occurred to the watch.
  • Any incident in which the watch is lost or stolen.
  • Alterations, modifications or any tampering of a watch vis-à-vis the addition or replacement of any watch components or parts derived from aftermarket sources, and not originating from the Manufacture itself.

To initiate the warranty return process, please email us at concierge@wristcheck.com, providing as much information about the issue as possible.

Our warranty team will aim to contact you within 48 hours in order to arrange the repair and provide any shipping instructions.