At Wristcheck, your satisfaction is our priority.
If, for any reason, you are not satisfied with your purchase, we provide a 7-day window for you to return your purchase. Once our Watch Specialists have inspected the item for eligibility, we will provide a full refund via your original payment method.
Watches must be returned to us in the same condition as you received them, unworn and undamaged. Goods that are damaged or are not in the same condition as you received them or which are worn simply beyond opening the original packaging will not be refunded.
- Wristcheck reserves the right to consider the condition of any watch that you wish to return, and/or make any deductions based on whether the piece has been personalised, damaged or tampered with.
- When shipping the watch back to us, please include all original papers, documents and accompanying accessories that you received upon purchasing the watch.
- Please allow 14 days for us to reimburse you from the day on which we receive the returned goods. All returned watches will be inspected by our Watch Specialists.
- We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
- For international returns, any shipping costs, customs fees, and taxes that may incur will not be Wristcheck’s responsibility. These will be covered by you.
To initiate the return process, please contact us at firstname.lastname@example.org with your order ID, and we will provide you with further shipping instructions.